Refund Policy

1. Why No Refunds?

Our products deliver AI-generated content immediately upon generation. Unlike physical goods, digital content cannot be "returned." Once generations have been used, the value has been delivered. This is consistent with how most SaaS and digital content services operate globally.

Instead of a money-back guarantee, we invest heavily in letting you evaluate the product for free before committing to a paid plan.

2. Free Trial — Evaluate Before You Pay

Before purchasing any plan, you can:

• 2 free generations — no account required, no credit card, no signup. Generate real captions with your actual topic and language to experience the quality firsthand.
• Free plan — 3 generations per month after signing up, forever free. Test the product at your own pace.

We strongly recommend using the free trial before upgrading to a paid plan. If the product is not what you expected, the free trial is the appropriate evaluation step — not a refund request.

3. Cancellation

You may cancel your subscription at any time from your account settings page. Cancellation takes effect at the end of your current billing period — you retain full access to your plan until then.

• Monthly plans: access continues until the end of the current month
• Yearly plans: access continues until the end of the paid year
• After cancellation, your account reverts to the free plan automatically

4. Exceptions — When We Will Issue a Refund

We will issue a refund in the following exceptional circumstances only:

• Duplicate charge: You were charged more than once for the same subscription period
• Technical failure: A confirmed technical failure on our end prevented you from using the service entirely for more than 72 continuous hours, with no resolution provided
• Unauthorized payment: You have evidence that the payment was made without your authorization

For any of the above, email billing@viraura.in within 7 days of the charge with your order details and description of the issue. We will investigate and respond within 3 business days.

5. Payment & Bank Statements

All payments are processed by Razorpay. Charges will appear on your bank statement or card statement as "Navyux Ventures" — this is the registered legal business name behind Viraura and all our products. If you see this charge and did not authorize it, contact us immediately.

6. Contact for Refund Requests